When you have any radiology services, it is customary to receive TWO SEPARATE BILLS.
FIRST BILL
Comes from the facility where you had your exam completed.
This technical component charge covers the cost for:
- Facility Use - Equipment Use - Technologists & Personel - Medications, if any
SECOND BILL
Comes from Toledo Radiological Associates (Zotec) which covers:
- Professional interpretation of the exam by a Radiologist which is provided to your ordering physician.
FAQs: Frequently Asked Questions
Why did I receive a text message?
If you received a text message from us, don’t worry! Our first method of contact is a text message if mobile information was shared during registration. You do however have the ability to opt out of text messaging, so that you may receive paper billing invoices.
How can I request a copy of my statement?
You can obtain a copy of your statement by logging into our Patient Portal select the dates of service you’re looking for select search. This will show you the services you had completed on those dates, you can then click generate PDF to get a printable version of your statement.
How can I add or change my insurance? Will you bill primary and secondary insurance carriers?
You can add of change your insurance by logging into the Patient Portal to modify or add multiple insurance policies to your account. If you have a secondary insurance company, a claim will be sent to the secondary insurance after the primary insurance company pays first.
Why did my insurance pay only a part of my bill?
Most insurance plans require that you pay a co-payment, coinsurance, or deductible for your health care expenses. Please contact your insurance company for further questions about your health care coverage. You may also log into our Patient Portal to ensure you have added your insurance carrier(s).
Where does TRA get my billing information from?
TRA receives an electronic feed from the facility where you were seen. Updating your insurance can be done in one of two ways.
1. Call our billing department at 800-714-5935, or
2. Visit our Patient Portal from the secure link at the bottom of the page, you can log in to your account and update your insurance information in real time.
How can I pay my bill or set up a payment plan?
If you log into the Patient Portal with your details, you will see the option to pay your bill or set up a payment plan and make an initial payment. All major credit cards are accepted.
I am unable to log into the portal with the details I have provided.
For assistance with the portal, or billing questions, please call 800-714-5935
